Digital Transformation for Efficiency and Customer Loyalty
Transparent Business Processes in Wholesale
Agility and customer satisfaction
Digitalization in wholesale: a key success factor
Meeting customer expectations in the digital era
In order to meet the increasing demands of your customers in the digital age, a comprehensive digital transformation is essential. Successful digitalization in wholesale starts with the corporate strategy and includes optimized process design, modern employee management and digital communication channels through to customer-centric services.
Staying competitive against large online platforms
Large online platforms are putting traditional wholesalers under increasing pressure and are becoming serious competitors. To remain competitive in a changing market, wholesale companies need a powerful, integrated supply chain and outstanding customer service, supported by ERP software. An efficient ERP solution such as Dynamics 365 for wholesale helps to optimize processes, increase customer satisfaction and secure a competitive advantage.
Fast and flexible business processes
Optimizing Order Processing with Artificial Intelligence
Through rule-based automation, standardize workflows and enhance the customer experience — driving efficiency and positive customer interactions in the wholesale sector.
Strengthen Your Customer Relationships in Wholesale
Build Customer Trust with Transparent and Secure Business Processes
The basis for good business
Powerful applications
Perfectly matched to each other!
Dynamics 365 Finance
Increase agility and growth of your company!
Dynamics 365 Supply Chain Management
Work with flexible and predictive processes!
Dynamics 365 Commerce
Provide your customers with a consistent shopping experience!
Dynamics 365 Sales
Make it easier for your customers to make buying decisions!
Dynamics 365 Marketing
Create enthusiasm among your customers!
Dynamics 365 Customer Service
Show your customers that you know them!
Windream DMS
One document management system for all requirements!
Truecommerce EDI
Increased transparency and shortened order-to-cash cycle!
Highlights at a glance
Financial Management
- G/L accounts, accounts receivable / payable, payment processing, budgets, compliance management.
- Organization management, employee management, development, training and performance evaluation, travel expense reporting.
- Project controlling, work breakdown structures, project hierarchies, project accounting and invoicing, integration with MS Project.
Supply Chain Management
- Optimized workflows, rapid product supply, easy automation, predictive analytics.
- Flexible manufacturing processes using IoT and reduced downtime through predictive equipment maintenance using AI-powered processes.
- AI-powered sales forecasting, to avoid surpluses/shortages and increased efficiency.
- Optimized asset management, IoT & Mixed Reality, reduced equipment wear and precise maintenance planning.
Sales processes
- Unified, personalized, and end-to-end shopping experiences.
- Closer customer relationships and higher per capita sales, through user-friendly applications, using AI-powered processes and features.
- Detailed views to your customer information.
- Faster order processing.
- Simplified workflows, by bundling all sales channels and processes on one platform, using AI-powered applications.
Sales activities
- Increased revenue through the use of collaborative, insight-based sales solutions.
- Optimized sales cycles using AI-powered sales action suggestions.
- Improved prioritization of your customers and targeted activities with the highest probability of closing a deal.
- Improved predictability of your sales focus and activities for all sales channels, through AI-powered, experience-based predictions of sales fluctuations.
- Real-time data on current sales trends and probabilities.
Marketing
- Merge contact histories based on real-time cross-channel interactions, such as: Email, web forms, and text messaging (SMS).
- Forcing customer activity, by sending reminders and resending messages.
- AI-powered, personalized messages that automatically include the right content for each customer.
- Using AI-generated content such as: Images, dynamic content or offers.
- Efficient collaboration and improved interactions, through the use of integrated Microsoft Teams Chat, across the customer contact journey.
- Manage content across brands for emails and workflows by creating brand profiles and defining access at a global and local level to support brand, regional, and product line strategies.
Customer Care
- Increased customer loyalty through faster service, via your customers' preferred digital channel, whether via email, SMS, social networks or virtual assistants.
- Real-time translation, for communication in your customers' preferred language.
- Fast& tracking of customer issues, for quick resolution by your service agents.
- Networking of your experts, with the help of Microsoft Teams integration.
- Intelligent request swarming, for efficient resolution of complex requests.
- Accurate views of your customer center's performance parameters, to accurately track KPIs.
- Improve CSAT by identifying new trends to optimize support issues, interaction with your customers, and knowledge management.
Document Management
- Location and time-independent access to desired documents and media data.
- Conformity within the scope of compliance with all current legal regulations.
- Protection against unauthorized access, through a sophisticated rights concept.
- Document management and long-term archive integrated in one product.
- Complete integration in Windows, through patented technologies.
- Open interfaces, enable adaptations without restrictions.
- High user-friendliness and acceptance, through familiar working environment.
Electronic data interchange
- Central data exchange (orders, invoices, ...) with customers, suppliers, partners and their systems via EDI managed services interface.
- Seamless integration with your ERP system to improve transparency.
- Shortening of the order-to-cash cycle through process optimization.
- Fully redundant software, hardware and network components for best possible security.
- High protection against data loss, through robust and regularly tested disaster recovery capabilities including real-time switchover processes.
- High availability of services, through the combination of high-quality, high-performance hardware and network components.
We design solutions that fit your needs!
Would you like to be informed in detail about opportunities and possibilities for the successful digitization of your company?
We will be happy to advise you!
+43 50 46743329
office@insideAx.at