Customer-focused shopping experiences
Dynamics 365 Commerce
Promote long-term and sustainable customer relationships with the help of intelligent tools and thereby strengthen your brand and the success of your company.
Unified Commerce - uniform, consistent, personalized.
Provide a consistent shopping experience for your customers!
Unify online, in-store, call center, and back-office experiences to personalize customer interactions, increase employee productivity, and streamline store operations.
Microsoft Dynamics 365 Commerce
Exceeding customer expectations
Making optimum use of sales channels
Incorporating traditional and new sales channels
Providing end-to-end, personalized shopping experiences
Linking all sales channels on a central platform
Strengthening customer relationships
Increased customer loyalty, through AI-supported functions
Convenient shopping experiences, through high usability
Higher customer service, through reliable back-office processes
Sustainability with
KI support
Generate more sales through optimized cross-selling
Increased conversion rate, through intelligent product search
AI-based product recommendations, increase customer loyalty
Microsoft Dynamics 365 Commerce
Application areas and functions
Sales
Benefit from:
Unified, personalized, and end-to-end shopping experiences, closer customer relationships, and higher per capita sales, through user-friendly applications, using AI-powered processes and capabilities.
Administration
Benefit from:
Detailed views of your customer information, faster order processing, personalized customer service and simplified workflows, by bundling all sales channels and processes on one platform and using AI-powered applications.
Some highlights at a glance
- Customer-centric shopping experiences:
Provide your customers with a consistent, personalized, and end-to-end shopping experience, by dovetailing all sales channels. - Increase customer loyalty:
Increase customer loyalty by enabling user-friendly and personalized shopping experiences and intensifying interactions with your customers, with the help of AI-driven chatbots. - Increase per capita revenue:
Generate, with optimized cross-selling features, higher purchase volume per customer by offering, with the help of AI-powered features, personalized product selection. - Expanded product offering:
Give customers full access to your entire product portfolio, both in brick-and-mortar stores and online, regardless of inventory or location. - Optimized product search:
Make it easier for your customers to find the products they want by leveraging the intelligent, contextual product search provided by Azure Cognitive Search. - Centralized sales enablement management:
Manage their promotional activities centrally across all sales channels, organized by store, product assortment, or customer affiliation, and benefit from accurate, real-time data on sales and costs across channels. - Clear customer insights:
Use Customer Insights to obtain, with a single view, information about transactions made or research and usage patterns of your customers. - Optimized customer service:
Win satisfied customers by establishing reliable, AI-powered back-office processes and handling customer inquiries in a fast, non-bureaucratic, and personalized way. - Efficiently support your employees:
Help your employees sell and foster long-term customer relationships by providing AI-powered recommendations, insights, and loyalty programs.
You want to know more about Dynamics 365 Commerce?
Get in touch!
We will be happy to inform you about all the functionalities and possible uses of Microsoft Dynamics 365 Commerce!
+43 50 46743329
office@insideAx.at