Satisfied customers, every time!
Digital transformation in the mail order business
Turn your customers into loyal customers by establishing personalized and automated communication processes, showcasing products attractively, and making delivery processes transparent.
Inspire your customers
Exceeding expectations!
Ease of use at every level!
Nowadays, customers expect to place their orders online and have the products conveniently delivered to their homes.
Companies in the mail order business, therefore, must use digital technologies and strategies to optimize their business processes and meet or exceed customer expectations.
An important aspect of digital transformation in the mail order business is the provision of e-commerce platforms on which customers can search for, select and order products. A content-rich, meaningful product presentation, simple navigation, a clear, secure ordering process, and personalized, coordinated communication with your customers play a central role in this.
High availability of offered products!
In order to ensure the highest possible availability and rapid delivery of the products offered, the establishment of a reliable, resilient supply chain in conjunction with optimized warehouse management is just as important.
360° CUSTOMER VIEW
Keeping an eye on your customers' needs and activities!
Create positive customer experiences!
Gain and leverage meaningful information and data about your customers' needs and behaviors before, during, and after the shopping process using AI-powered processes and applications to identify future trends and optimally tailor your activities, offers, and communications.
Transparency and reliability
Strengthen the trust of your customers by offering transparent, reliable and secure business processes!
Use AI-supported, automated and personalized communication processes for customer notifications (e-mail, SMS, ...) to provide information about shipping and delivery statuses. Show your customers, through the integration of tracking systems, where their delivery is currently located.
Provide convenient views of past orders while integrating the ability to reorder products already purchased.
Promoting positive experiences
Ensure clear processes and reliable deliveries!
The basis for good business
Powerful applications
Perfectly matched to each other!
Dynamics 365 Finance
Increase agility and growth of your company!
Dynamics 365 Supply Chain Management
Work with flexible and predictive processes!
Dynamics 365 Commerce
Provide your customers with a consistent shopping experience!
Dynamics 365 Sales
Make it easier for your customers to make buying decisions!
Dynamics 365 Marketing
Create enthusiasm among your customers!
Dynamics 365 Customer Service
Show your customers that you know them!
Windream DMS
One document management system for all requirements!
Truecommerce EDI
Increased transparency and shortened order-to-cash cycle!
Highlights at a glance
Financial Management
- G/L accounts, accounts receivable / payable, payment processing, budgets, compliance management.
- Organization management, employee management, development, training and performance evaluation, travel expense reporting.
- Project controlling, work breakdown structures, project hierarchies, project accounting and invoicing, integration with MS Project.
Supply Chain Management
- Optimized workflows, rapid product supply, easy automation, predictive analytics.
- Flexible manufacturing processes using IoT and reduced downtime through predictive equipment maintenance using AI-powered processes.
- AI-powered sales forecasting, to avoid surpluses/shortages and increased efficiency.
- Optimized asset management, IoT & Mixed Reality, reduced equipment wear and precise maintenance planning.
Sales processes
- Unified, personalized, and end-to-end shopping experiences.
- Closer customer relationships and higher per capita sales, through user-friendly applications, using AI-powered processes and features.
- Detailed views to your customer information.
- Faster order processing.
- Simplified workflows, by bundling all sales channels and processes on one platform, using AI-powered applications.
Sales activities
- Increased revenue through the use of collaborative, insight-based sales solutions.
- Optimized sales cycles using AI-powered sales action suggestions.
- Improved prioritization of your customers and targeted activities with the highest probability of closing a deal.
- Improved predictability of your sales focus and activities for all sales channels, through AI-powered, experience-based predictions of sales fluctuations.
- Real-time data on current sales trends and probabilities.
Marketing
- Merge contact histories based on real-time cross-channel interactions, such as: Email, web forms, and text messaging (SMS).
- Forcing customer activity, by sending reminders and resending messages.
- AI-powered, personalized messages that automatically include the right content for each customer.
- Using AI-generated content such as: Images, dynamic content or offers.
- Efficient collaboration and improved interactions, through the use of integrated Microsoft Teams Chat, across the customer contact journey.
- Manage content across brands for emails and workflows by creating brand profiles and defining access at a global and local level to support brand, regional, and product line strategies.
Customer Care
- Increased customer loyalty through faster service, via your customers' preferred digital channel, whether via email, SMS, social networks or virtual assistants.
- Real-time translation, for communication in your customers' preferred language.
- Fast& tracking of customer issues, for quick resolution by your service agents.
- Networking of your experts, with the help of Microsoft Teams integration.
- Intelligent request swarming, for efficient resolution of complex requests.
- Accurate views of your customer center's performance parameters, to accurately track KPIs.
- Improve CSAT by identifying new trends to optimize support issues, interaction with your customers, and knowledge management.
Document Management
- Location and time-independent access to desired documents and media data.
- Conformity within the scope of compliance with all current legal regulations.
- Protection against unauthorized access, through a sophisticated rights concept.
- Document management and long-term archive integrated in one product.
- Complete integration in Windows, through patented technologies.
- Open interfaces, enable adaptations without restrictions.
- High user-friendliness and acceptance, through familiar working environment.
Electronic data interchange
- Central data exchange (orders, invoices, ...) with customers, suppliers, partners and their systems via EDI managed services interface.
- Seamless integration with your ERP system to improve transparency.
- Shortening of the order-to-cash cycle through process optimization.
- Fully redundant software, hardware and network components for best possible security.
- High protection against data loss, through robust and regularly tested disaster recovery capabilities including real-time switchover processes.
- High availability of services, through the combination of high-quality, high-performance hardware and network components.
We design solutions that fit your needs!
Would you like to be informed in detail about opportunities and possibilities for the successful digitization of your company?
We will be happy to advise you!
+43 50 46743329
office@insideAx.at