Exceptional service
Dynamics 365 Field Service
Set new standards and delight your customers with the quality of your services by providing proactive and predictive service.
Satisfied customers, through forward-looking services
Offer your customers a special service!
Promote the trust and loyalty of your customers by using IoT sensors to detect faults remotely at an early stage and eliminate them in a targeted manner.
Microsoft Dynamics 365 Field Service
Improved services
Employee
Assistance
Increase first-time fix rates and employee productivity by:
Leveraging intelligent routing
Integrating IoT into service and production
Remote support in real time, with the help of mixed reality
Planning services effectively
Make it easier for your dispatchers to organize your services with:
Integrated tools to optimize planning
Deposited schedules for compliance with SLA's
Forecasts of travel time and expected work duration
Manage machines more efficiently
Manage machines using IoT to best reduce downtime.
Determine locations and locations of assets
Monitor your assets continuously with up-to-date data
Optimize your maintenance work with the help of IoT data
Microsoft Dynamics 365 Field Service
Application areas and functions
Service
Benefit from:
High customer satisfaction through personalized and on-time services, through the use of IoT and AI-powered processes, improved first-time-fix rates and increased productivity of your staff, through provided knowledgebase articles and remote support from experts in real time via mixed reality.
Production
Profitieren Sie von:
Up-to-date plant data in real time, to optimize your machine utilization and reduce downtime through predictive maintenance management, with the help of IoT sensors and AI-supported service processes.
Some highlights at a glance
- Optimized service planning:
Reduce effort while increasing the efficiency of your service calls, by using AI-powered scheduling recommendations and manual, partially or fully automated scheduling of your service work. - Proactive services:
With the help of IoT sensors, detect faults remotely and fix them proactively, even before your customers become aware of them and have to request necessary service work themselves. - Customer-centric service offerings:
Meet your customers' expectations, through optimized scheduling of your service activities, high on-time delivery and provide information on the current location and arrival of service staff. - Increase customer loyalty:
Offer your customers the ability to schedule service appointments themselves and gain information about customer satisfaction, through automated, personalized customer surveys after service work is completed. - Increase productivity:
Use Field Service to capture asset data through inspections and, via Dynamics 365 Remote Assist and other mixed reality tools, provide remote expert support to technical staff in real time. - Ideal resource utilization:
Enable your dispatchers to more quickly analyze the allocation of service work to the nearest qualified service personnel by providing comprehensive dashboards, thereby increasing their fisrt-time-fix rates.
You want to know more about Dynamics 365 Field Service?
Get in touch!
We will be happy to inform you about all the functionalities and possible uses of Microsoft Dynamics 365 Field Service!
+43 50 46743329
office@insideAx.at